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Privacy Policy

Privacy Policy for HomeTown IT
Last Updated: April 29, 2025
1. Introduction
Welcome to HomeTown IT. We understand that privacy is important to our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our IT repair services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:

  • Register on our website

  • Place an order for our services

  • Subscribe to our newsletter

  • Request customer support

  • Leave reviews or feedback

This information may include:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment information

  • Device information relevant to repairs

2.2 Non-Personal Information
We may also collect non-personal information automatically when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visit

  • Referring website

3. How We Use Your Information
We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services

  • Improve and personalize your experience

  • Process transactions and send related information

  • Respond to comments, questions, and customer service requests

  • Send updates, security alerts, and support messages

  • Monitor usage patterns and analyze trends

  • Prevent fraudulent transactions and monitor against theft

  • Comply with legal obligations

4. Disclosure of Your Information
We may share your information in the following situations:

  • With service providers who perform services on our behalf

  • To comply with legal obligations

  • To protect and defend our rights and property

  • With your consent or at your direction

We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted through our website.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under Australian privacy law, you have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your information (where applicable)

  • Object to our processing of your information

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided in the "Contact Us" section.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
13. Australian Privacy Act Compliance
This privacy policy has been prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For more information about the APPs and your privacy rights, visit the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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